Amazon Connect / AWS Developer
Build cloud-native contact center solutions that unify customer experience
At Customer Link, we don’t just implement cloud contact center technology — we build modern customer experience ecosystems where voice, chat, email and digital channels come together. Our solutions leverage platforms like Amazon Connect, integrated with Salesforce (or stand alone) and enhanced with automation and AI, to deliver seamless and intelligent customer journeys.
As an AWS / Amazon Connect Developer, you will play a key role in designing, developing and delivering cloud-native contact center solutions that power customer interactions for enterprise and mid-market clients.
You will be part of a team where deep technical expertise, ownership and delivery excellence are valued — and where you are trusted to take initiative from day one.
Who are you?
You are a developer with strong cloud skills and a passion for building contact center solutions:
- Proven experience with Amazon Connect and AWS development (Lambda, integrations, APIs)
- Comfortable with serverless architectures and event-driven design
- Experience with integrating AWS services with external systems (e.g., CRM, telephony, data platforms)
- Strong problem-solving mindset and ability to translate complex requirements into reliable solutions
- Collaborative attitude — you work well with architects, developers and client stakeholders
- You enjoy taking ownership of your work and driving solutions forward
Nice to have:
- Experience with Salesforce integrations (e.g., Salesforce Service Cloud)
- Knowledge of other AWS services (e.g., SQS, SNS, DynamoDB, API Gateway)
- Experience with automation
What is this job about?
At Customer Link, you are not just executing predefined tasks — you help define how cloud contact center solutions are built and improved.
You’ll work on real customer environments where your contributions matter, both technically and strategically. You’ll be trusted to take ownership of design decisions and delivery outcomes, while being supported by a team that values expertise and practical problem solving.
So, what’s in it for you?
- A role with real technical impact on modern customer experience platforms
- Projects where cloud and CRM converge in meaningful ways
- A people-driven, grassroot consultancy culture where ownership is encouraged
- Opportunity to grow your skills across AWS, contact center tech and integrations
- Collaborative environment with experienced consultants and technologists
- A company that is evolving and professionalizing its delivery model — and where your voice contributes to that journey
- An impressive client roster that’s always growing.
- Team buildings à volonté: ski-trips, hilarious team building activities, impromptu lunches out of the office… Anything you feel that needs to be on this list?
- Different offices for you to work from: Lummen or Antwerp – it’s your choice. And there’s snacks everywhere to battle that afternoon dip.
- A nice salary package with all the benefits you want and then some. Think along the lines of a company car, a goodlooking smartphone, an internet subscription, group insurance…
- A people culture where we define together with you how your career path should look like.
Amazon Connect / AWS Developer
- Design, build and configure Amazon Connect contact flows and features
- Develop AWS Lambda functions and serverless integrations that connect contact center platforms with Salesforce and other systems
- Work with APIs, event-driven architectures and AWS services to enable scalable, reliable solutions
- Collaborate with Salesforce developers, architects and functional analysts to ensure seamless end-to-end customer journeys
- Participate in technical design discussions and help shape best practices around cloud contact center solutions
- Troubleshoot, optimize and evolve existing contact center implementations
See other vacancies
Salesforce Solution Architect
Are you passionate about harnessing the power of Salesforce to drive business success? At Customer Link, you'll work with cutting-edge CRM technology and collaborate with a talented team to help our clients thrive. If you're looking for a dynamic role where your expertise can make a real impact, we invite you to apply and be part of our success story!
Senior technical Salesforce consultant
Are you eager to think about the technical aspects of CRM & integrations? Do you like to work out technical and qualitative solutions? And do you also like to work in a team? Then maybe you are who we are looking for!
Project Manager Salesforce
Are you eager to translate customer needs into clear projects plans? Are you interesting to learn more about CRM & Marketing Automation? Do you like to work on projects from A to Z? And do you also like to work in an international team? Then maybe you are who we are looking for!
Functional consulant
Do you enjoy working with customers in an IT environment? Do you get excited by finding solutions to complex business problems? Are you a born leader who loves being part of a young & energetic team? Then you might be the person we are looking for!