Our controlled agile approach empowers you to maintain control, injecting flexibility into the change process and minimizing potential resistance. We follow a change roadmap based on your needs. This starts with a comprehensive analysis of your current working processes, followed by introductory training, functional requirement research, digital landscape and technical analysis, implementation, and validation.
Creating your Links
When it comes to integrating data from across your organization to create real-time customer magic, Salesforce is the world’s number 1 choice. And Customer Link is your best choice as your Salesforce partner.
Implementing Salesforce
At Customer Link, our passionate experts have proven experience in implementing and supporting digital transformations. We work together with you to uncover what your organization needs to grow and thrive. By utilizing our controlled agile approach and bringing in different parts of our digital ecosystem we tailor Salesforce to your exact specifications, so you are free to achieve your ambitions.
Beyond Salesforce implementation
Implementation is not the end of the story. We build long-term partnerships with our customers, taking them beyond their implementation to maximize the return on Salesforce thanks to relevant training, increased knowledge within your organization, and collaborative thinking about new possibilities and future goals.
Salesforce turns data into real-time customer magic
The Salesforce CRM platform effortlessly brings customer information together, turning it into meaningful insights. These empower your organization to deliver an improved customer experience that generates more sales and revenues.
Marketing
By connecting marketing and sales via a 360° view with Salesforce, you can create a linked and personalized customer experience. This utilizes omnichannel marketing and is scalable as your organization grows.
Sales
The online sales toolkit optimizes every phase of your sales funnel, efficiently managing your potential and existing customers as well as providing real-time and high-quality information to support your decision-making process.
Services
Depending on your exact needs, Salesforce can help you offer more personalized and efficient customer service, implementing smart dispatching to assign incoming work, monitoring SLAs and escalating as necessary, avoiding repetitive tasks and more.
Customer experience
Salesforce maximizes your customers’ satisfaction, driving positive customer relationships and generating new streams of revenue.